Intelligent Customer Service at Meituan: NLP Techniques, System Architecture, and Real‑World Deployment
The article presents a comprehensive overview of Meituan's intelligent customer service system, detailing its evolution, the roles of QABot, TaskBot and ChatBot, the underlying NLP and knowledge‑graph technologies, model implementations such as DSSM and Seq2seq, and the impressive operational results achieved in food‑delivery and ride‑hailing services.