9 Tips for DevOps Self‑Service Automation During COVID‑19

1. Everything Needs to Happen Online

Encourage teams to record all conversations, hand‑offs, errors, and tickets on a single platform such as Slack or Microsoft Teams to improve transparency, collaboration, and clarity.

2. Find the Right Tools

Plan your platform and identify the steps needed; leverage existing DevOps tools, applications, and open‑source solutions rather than reinventing the wheel.

3. Infrastructure as Code

Adopt infrastructure‑as‑code practices to deploy resources without manual intervention, both in the cloud and on‑premises, accelerating scaling, upgrades, and recovery while reducing errors.

4. Put Self‑Service First

Build a global self‑service platform (e.g., a big‑data analytics platform) that users can access from anywhere, ensuring solutions are extensible and reusable rather than narrow point solutions.

5. Containers are Your New Best Friend

Use containers for lightweight, flexible application deployment, enabling rapid starts, better hardware utilization, and isolation that protects the overall system when individual apps fail.

6. One‑Stop Shop

Provide a single entry point for users to find answers and support, improving transparency, shared responsibility, and collaborative problem‑solving across the organization.

7. Touch it Twice? Automate it!

Automate any task that requires repeated effort; tools like Ansible can manage configuration, track changes, and provide insight into modifications.

8. Get IT Out of the Way

Enable self‑service to let end‑users work agilely without IT bottlenecks, while IT ensures seamless coordination and adds value.

9. Prioritize Soft Skills

Invest in soft‑skill development so teams can adapt quickly to change, handle pressure, and maintain productivity during crises.

Want to Bring More Value to the Business?

Adopt cloud‑based self‑service and automation practices to accelerate innovation, streamline governance from concept to production, and transform IT into a profit‑driving partner.