Ctrip Achieves ISO 27001 Certification, Strengthening Information Security for Online Travel Services

Recently, Ctrip announced that it has passed the ISO 27001 (Information Security Management System) certification, becoming the first domestic online travel service provider to obtain this internationally recognized standard. This certification means that users who book and pay on Ctrip will enjoy more comprehensive protection of their data.

ISO 27001 is an international standard for information security management, originally derived from the British BS 7799 standard introduced by BSI in February 1995 and continuously revised. Ctrip’s certification follows the latest ISO/IEC 27001:2013 version, which is widely regarded as the most authoritative and stringent standard in the field.

The certification was awarded to Ctrip Computer Technology (Shanghai) Co., Ltd. and Ctrip Business Travel Information Service (Shanghai) Co., Ltd. by the British Standards Institution (BSI), a third‑party certification body.

According to Ling Yun, Director of Ctrip’s Information Security Department, the certification process took about a year, involving initial initiation, gap assessment, scope expansion, and final audit. ISO 27001 was chosen because it requires a high‑standard security framework, aligning with Ctrip’s focus on protecting users’ financial and business‑travel information.

Obtaining the certification enhances Ctrip’s credibility with partners, reduces distrust in e‑commerce transactions, and improves the company’s overall information security capabilities, providing stronger safeguards for users and partners while minimizing security‑related disruptions.

In the context of the “Internet+” tourism industry, protecting personal data has become a key concern for users. Ctrip emphasizes that its advanced technology and robust control mechanisms now offer more comprehensive protection, allowing users to book travel with confidence.

After the ISO 27001 certification, Ctrip’s information security management level has been significantly upgraded, with tailored adjustments for its financial payment and business‑travel information management domains.

Industry experts note that the certification strengthens Ctrip’s international reputation, as many overseas clients view ISO 27001 as a trusted benchmark and are more likely to use Ctrip’s services.

Looking ahead, Ctrip plans to extend the certified security framework to additional business areas, further enhancing user trust and supporting its mission to make travel happier and safer.

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