Designing Scalable Quality Assurance for a Thousand‑Person Tech Team

Conference Overview

On July 17, ZTO Technology attended the 2021 China Internet Test Development Conference (MTSC) and presented “Quality Assurance Design of a Thousand‑Person Technical Team.” The event emphasized software quality assurance systems and testing R&D technology exchange, gathering testing experts worldwide to discuss software testing and application quality assurance.

Digital Era Context

In today’s digital age of pervasive connectivity, software products and systems become increasingly complex, and product iteration speeds accelerate. Testing development technology is evolving toward platform‑based and intelligent solutions. To achieve faster, high‑quality development and deployment, technology companies are building stable, mature quality assurance systems.

Speaker Introduction

Senior architect Gong Linhua represented ZTO Technology’s technical assurance team at the MTSC quality assurance session, providing an in‑depth analysis of the company’s testing assurance strategy.

Four Pillars of Quality Assurance

The traditional quality control methods no longer meet current scale demands. ZTO Technology’s quality assurance team focuses on four key areas:

Basic business testing

Continuous technical innovation

Specialized organizational training

Clear measurement metrics

These pillars aim to improve efficiency and quality while meeting expected outcomes.

Importance of Precise Metrics

As Peter Drucker famously said, “If you can’t measure it, you can’t manage it.” Therefore, clear measurement metrics are the cornerstone of ZTO Technology’s quality assurance management system. Precise measurement and management generate quality dashboards and trend analyses, clarifying team goals, current status, and enabling accurate improvements.

Broadening Quality Requirements

Quality at ZTO Technology extends beyond functional and performance completeness to include security, user experience, operational monitoring, and other diverse aspects. Testers control and verify software quality throughout the system and development process, integrating testing technology into the product architecture to provide proactive quality assurance.

Future Vision

ZTO Express has achieved system availability to support 24/7 operations. The technical assurance team will continue to uphold professional standards and strict regulations, exploring breakthroughs in testing to inject new growth momentum into the logistics and courier industry, fostering an all‑staff quality management culture and contributing to digital transformation.