Essential Checklist for Remote Work VPN and Video Conference Operations

Scenario

More than xx% of the company's staff work from home, internal operations use VPN for system maintenance, and outsourced staff assist via the corporate VPN.

VPN

Ensure VPN licenses are sufficient for the remote workforce.

Verify bandwidth meets the per‑user requirement and QoS is configured.

Confirm the VPN IP address pool can accommodate simultaneous connections; expand the pool and adjust firewall rules if needed.

Provide detailed troubleshooting manuals and processes for employees encountering connectivity issues.

Monitor VPN bandwidth usage continuously.

Prepare fallback access methods, including VPN downgrade options such as optimized routing tables and DNS.

Ensure the VPN request workflow complies with security policies and includes an escalation mechanism for special cases.

Video Conferencing

Check that video‑conference licenses can support typical in‑person meeting attendance and frequency.

Confirm sufficient bandwidth and avoid routing that degrades user experience.

Establish backup solutions, such as internal IM, external IM, or third‑party meeting platforms.

Emergency Response Mechanism

Finalize daily on‑call schedules and ensure personnel understand their responsibilities and response times.

Communicate the on‑call roster and emergency procedures to all relevant staff.

Implement a complete escalation process that closes the response loop.

Develop contingency plans for critical users and systems.

Business Systems

Verify that business applications are reachable through the VPN.

Ensure all functions of the business systems operate normal after VPN access.

Confirm outsourced operation teams have appropriate emergency procedures, VPN access, on‑call rosters, and ticket handling mechanisms.

Define a unified process for coordinating and resolving business system failures, including the composition of an emergency team, reporting mechanisms, and BCP plans.