How AI Is Revolutionizing Knowledge‑Base Building for Smarter Operations
At the 27th GOPS Global Operations Conference in Shanghai (Oct 17‑18, 2025), Professor Wang Peng of Fudan University will reveal how large language models can extract and structure heterogeneous operational data into high‑quality knowledge bases, and how RAG‑driven Q&A enhances fault diagnosis, SOP generation, and automated decision‑making.
Intelligent Operations: Knowledge‑Base Construction and Usage Technology
Professor Wang Peng (Fudan University) will present at the 27th GOPS Global Operations Conference (Oct 17‑18, 2025, Shanghai) a talk on building and leveraging knowledge bases for smart IT operations.
The session covers how large language models can extract structured knowledge—such as fault information, operation steps, and tool descriptions—from heterogeneous sources (documents, manuals, community posts) to create high‑quality operational knowledge bases.
It also introduces Retrieval‑Augmented Generation (RAG) techniques for accurate fault‑answering, SOP generation, and scenario‑driven problem‑closing loops, illustrated with real‑world cases.
What attendees will gain
Understanding of current trends and key technologies in intelligent‑operations knowledge‑base construction.
Insights into the challenges and open problems in the field.
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