How Beijing Gas Achieved Advanced DevOps Maturity: A Detailed Case Study

Standardization and tool empowerment are key to enterprise success; the DevOps standard and a continuous‑delivery pipeline platform can significantly improve quality, efficiency, safety, and market competitiveness.

DevOps Standard Assessment Results

On April 26, 2022, the China Academy of Information and Communications Technology (CAICT) announced the 17th batch of DevOps standard continuous‑delivery assessment results. Beijing Gas’s Tongzhou Call Center Construction Project passed the Level 2 continuous‑delivery assessment of the “R&D‑Operations Integration (DevOps) Capability Maturity Model,” reaching an advanced domestic level.

Interview with Wang Guangqing, Director of Beijing Gas Information Archive Center

Q: Please introduce yourself, your company, and the project you evaluated.

A: Beijing Gas Group is the largest single‑entity city‑gas supplier in China, leading in pipeline scale, user count, annual consumption, and revenue. The company has built a full‑industry‑chain from upstream resources to downstream applications and has received numerous honors for corporate culture and social responsibility.

Q: What does passing the DevOps Level 2 assessment mean for you?

A: It validates our DevOps continuous‑delivery capabilities, marks a new milestone in R&D‑operations integration, sets clear goals for broader DevOps rollout, and lays a solid foundation for future DevSecOps implementation.

Q: Why did you decide to join the DevOps standard assessment?

A: Since 2018 we have strengthened DevOps talent and technology, built a DevOps tool platform in 2020, practiced agile delivery, and used the assessment to benchmark our maturity, identify gaps, and improve team agility.

Q: How has the assessment helped your enterprise and team?

A: It has enhanced customer service, accelerated business‑requirement response, standardized processes, visualized metrics, and supported digital transformation. The tool platform integrates requirement management, development, testing, deployment, and operations, enabling efficient cross‑role collaboration and higher delivery quality.

Q: What measurable improvements did the pilot project achieve?

A: Noticeable reductions in requirement lead time, build time, and release time.

Q: What are the key technical features of the IT system for the project?

A: The intelligent customer‑service system is cloud‑based, leverages big‑data processing and AI, and solves issues such as fragmented call‑center channels, dispersed agents, and high operational costs, while the DevOps tool platform ensures quality and efficiency.

Q: Were there any challenges during the assessment?

A: Yes. The self‑built open‑source DevOps platform had usability and integration issues, and the limited number of assessment participants, who also handled daily operations, made scheduling difficult.

Q: What are the biggest gains and next steps?

A: The team gained extensive agile and continuous‑delivery experience, improved software quality and development efficiency, and plans to expand DevOps to more projects, implement DevSecOps, and further optimize the tool platform.

Q: How do you view the future of DevOps?

A: Improving R&D efficiency is a core goal; DevOps is an effective means, and more enterprises are expected to adopt it.

DevOps Capability Maturity Model Overview

The “R&D‑Operations Integration (DevOps) Capability Maturity Model” series standards were jointly developed by CAICT, the Cloud Computing Open‑Source Industry Alliance, the Efficient Operations Community, major internet companies (BATJ), and leading financial and telecom firms. It is the most comprehensive and authoritative DevOps standard in China and has been adopted by many top enterprises. The standard was officially concluded by the ITU‑T in July 2020, becoming the world’s first international DevOps standard. The assessment framework covers agile development management, continuous delivery, technical operations, application design, security and risk management, and tools.