How China Post Insurance Reached Leading‑Level DevOps Continuous Delivery: A Case Study

Domestic and international enterprises have shown that standardization and tooling are key to success. The DevOps standards and the associated continuous‑delivery pipeline platform can significantly improve quality, efficiency, safety, and agility, enhancing market competitiveness.

The China Academy of Information and Communications Technology (CAICT) released the latest batch of DevOps and AIOps assessment results at the GOLF+ IT Governance Leadership Forum in Beijing on December 15, 2023.

China Post Life Insurance Co., Ltd. ("China Post Insurance") participated with its Sales Management System and passed the CAICT DevOps Continuous Delivery Level‑3 assessment , demonstrating a leading domestic capability.

Interview with Xiao Jianmin (Deputy General Manager, IT Department)

Q: Please introduce yourself, your company, and the project you evaluated.

A: China Post Insurance is a life‑insurance subsidiary of China Post Group, headquartered in Beijing. The evaluated project, the Sales Management System, automates and intelligently manages sales performance, customer information, and forecasts, generating plans and targets automatically, and employs secure storage and tamper‑proof technologies to enhance data reliability.

Q: How do you feel about achieving Level‑3 continuous‑delivery assessment?

A: We are delighted; it marks a new height in our software development and operations, confirming our mature and professional capabilities and laying a solid foundation for digital transformation.

Q: Why did you decide to join the DevOps assessment?

A: To improve R&D team capabilities, enhance business level, increase competitiveness, gain industry recognition, and strengthen team skills.

Q: What benefits has the assessment brought to your enterprise and team?

A: It optimized development and delivery processes, increased efficiency, reduced defects, shortened delivery cycles, and fostered a culture of continuous improvement and collaboration.

Q: Which metrics reflect the project’s improvement?

A: Delivery speed reduced from weeks/months to 7 days; build time converged to under 10 minutes; defect rate and fix time significantly decreased; development throughput increased.

Interview with Guo Junchang (Senior Architect)

Q: What are the distinctive features of the Sales Management System?

A: Supports digital‑transformation strategy, automates budgeting and settlement within 1‑2 days, closes the payment loop, provides real‑time data analysis for decision‑making, and implements risk‑control mechanisms.

Q: Was the assessment process smooth? What challenges did you face?

A: The process was challenging due to unfamiliar standards, high technical difficulty, tight timelines, and cross‑department collaboration, which we overcame through training, workflow optimization, and teamwork.

Q: What is the biggest gain from DevOps implementation and your next steps?

A: Improved development and delivery efficiency and quality, enhanced security and scalability, and stronger team collaboration. Next, we will further automate, adopt monitoring tools, explore cloud‑native and AI technologies.

Q: How do you view the future of DevOps?

A: DevOps will continue to grow, emphasizing diversification, intelligence, cloud‑native approaches, and integration with containers, AI, and IoT, remaining a critical driver of competitive advantage.

The DevOps Capability Maturity Model, jointly developed by CAICT, industry partners, and leading internet companies, is the first comprehensive domestic and international DevOps standard, recognized by the Ministry of Industry and Information Technology and adopted by many enterprises. It covers agile management, continuous delivery, technical operations, DevSecOps, system and tool evaluation, business value management, and reliability engineering.

Industry participation statistics show that, as of December 15, 2023, numerous insurance companies have achieved Level‑3 continuous delivery, Level‑2 technical operations, and related assessments, reflecting broad adoption of the DevOps standards.