How Harness + Skill Enable a New ChatBI Paradigm
The article explains why stronger LLMs demand robust infrastructure, outlines the persistent pain points of traditional data products, and details Ctrip's ChatBI solution that combines a multi‑agent framework, memory management, Harness tool orchestration and Skill management, with a comparison of Claude SDK and Ali Agent Scope and a rigorous quality‑monitoring process.
Problem
Traditional data products suffer from inconsistent metric definitions, difficulty extracting data, and manual attribution because earlier AI lacked sufficient semantic understanding and reasoning.
ChatBI Solution
ChatBI implements a Multi‑Agent collaboration framework where each sub‑agent has a dedicated responsibility. A memory‑management layer separates short‑term conversational context from long‑term user preferences. Tool orchestration is performed by Harness, and a Skill management layer standardizes data‑retrieval and attribution capabilities.
Technology Selection
The team compared the Claude SDK with Ali Agent Scope, evaluating integration effort and performance, and selected the option that best satisfied integration and latency requirements.
Core Components
Metric engine that indexes business metrics and supports fast lookup.
Topic‑governance system that organizes knowledge documents and governs attribution logic.
Concrete methods for metric identification and dimension recognition as described in the solution documentation.
Quality Assurance
Accuracy evaluation using a test set to measure correct metric retrieval.
Automated test suites that validate agent responses and tool integrations.
Active clarification mechanism that prompts users when ambiguity is detected.
Link‑funnel visual monitoring to trace data flow and detect failures.
Confidence grading that assigns trust levels to each data result.
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