How Hello’s One‑Stop R&D Platform Boosted Efficiency and Saved Thousands of Man‑Days

The 2023 QECon conference in Shanghai featured a session titled “Hello One‑Stop R&D Efficiency Platform: Construction and Practice,” where the Hello technology team shared their comprehensive approach to improving research and development productivity.

Key Components of the Platform

Built a unified digital system for resource strategy alignment, campaign management, and project management, enabling transparent organization collaboration and focused goal tracking.

Designed a custom iteration management model to replace Jira, integrating demand, service, change, testing, and defect tracking across internal tools, which streamlined workflow and reduced idle time.

Connected business MRD and product PRD processes, achieving seamless coordination among business, product, and engineering changes.

Provided financial cost allocation, executive dashboards, risk monitoring, and core efficiency metrics to satisfy diverse analytical needs across roles.

Implemented a personal workbench with task‑to‑do lists to further accelerate demand flow.

Linked campaigns, projects, demands, and sub‑tasks; combined minimal weekly report hour data to create a resource‑investment data warehouse, enabling risk alerts for misaligned projects.

Integrated internal tools such as server, frontend, and mobile release systems, monitoring platforms, CMDB, and testing tools, converting raw data into measurable indicators for quantifying development quality and efficiency.

Established a unified metric dictionary and hierarchical definitions based on industry standards, standardizing calculation methods across the quality department.

Developed a reporting center offering rich metric configuration and drill‑down analysis, allowing teams and individuals to define custom dashboards and continuously monitor quality and efficiency trends.

Measured Benefits

Created an information platform for resources, campaigns, and projects, providing a transparent operational dashboard that saved approximately 400 person‑days of project‑management effort annually.

Replaced Jira with the platform’s iteration management, automating demand flow and cutting average idle waiting time by 30%; 70% of demands or sub‑tasks now flow automatically, saving an estimated 1,400 person‑days of development operation per year.

Accumulated over 180 metrics, 560 custom dashboards, and 7,500 custom charts, reducing data‑statistics effort by more than 1,000 person‑days annually and enabling continuous process optimization through data‑driven insights.