How Pacific Health Insurance Earned Level‑3 DevOps Continuous Delivery Certification

Large enterprises worldwide have shown that standardization and tool empowerment are key to success. DevOps standards and pipeline platforms can significantly improve quality, efficiency, safety, and agility, boosting market competitiveness.

On June 29, 2023, the China Academy of Information and Communications Technology (CAICT) announced the latest batch of DevOps standard assessment results.

Pacific Health Insurance Co., Ltd. participated with its “Health Insurance Internet Open Platform” project and passed the CAICT “R&D Operations Integration (DevOps) Capability Maturity Model” Continuous Delivery Level 3 assessment, indicating a leading domestic capability.

In an interview, Director Xu Shifeng of the company’s Technology Center shared details of the assessment and the DevOps practice.

Company Background

Founded in December 2014, Pacific Health Insurance is a professional health insurer under China Pacific Insurance Group. It aims to build an open, technology‑driven medical health insurance company, offering a range of products and services supported by digital platforms, including blockchain‑based claim settlement.

DevOps Implementation

The “Health Insurance Internet Open Platform” adopts a micro‑service architecture and integrates tools and processes to connect requirement, development, testing, deployment, and operations, achieving high availability, reliability, and flexibility in continuous delivery.

Assessment Experience

Director Xu expressed great satisfaction with passing Level 3, thanking CAICT for support and expert guidance. The assessment helped the company improve process organization, team collaboration, tool integration, development metrics, and delivery capabilities, greatly enhancing software delivery efficiency and accelerating digital transformation.

The company joined the assessment to address challenges such as lack of unified standards, fragmented processes, and isolated tools. By using the DevOps maturity model as a pilot, they established standards, optimized processes, and integrated tool platforms.

Through the assessment, the project achieved significant gains in requirement delivery efficiency, and the team gained a comprehensive understanding of DevOps methods, theories, and tools. An integrated platform now covers demand, development, CI, testing, deployment, and operations, realizing standardized, automated, digital development and improving collaboration and delivery quality.

Challenges included tight schedules and rapid iteration (weekly releases). The team combined business development with process improvement, working overtime to meet both demands.

The biggest benefit was the end‑to‑end linkage of all stages, resulting in high‑availability, high‑reliability, and highly flexible continuous delivery, which will support future business growth. Future plans include refining the DevOps process, promoting it company‑wide, and providing training.

Future Outlook

With digital transformation, more organizations recognize DevOps as essential for rapid, high‑quality software delivery, innovation, and competitiveness. DevOps will continue to evolve to meet new challenges and remain a key methodology for software delivery and operations efficiency.

DevOps Standards Overview

The “R&D Operations Integration (DevOps) Capability Maturity Model” series, led by CAICT with participation from top internet companies and industry leaders, is the first comprehensive DevOps standard in China and has been adopted by many enterprises. It was finalized by ITU‑T in July 2020 as the world’s first international DevOps standard.

The model covers process (agile management, continuous delivery, technical operations), application design, security, system and tools, business value management, collaborative development and operations, continuous testing, and system reliability.