Operations 8 min read

How Top Chinese Insurers Achieved DevOps Maturity: Real‑World Case Studies

This article examines how three leading Chinese insurance companies used the nationally‑backed DevOps Capability Maturity Model to evaluate and improve their IT operations, detailing project architectures, cloud‑native implementations, continuous‑delivery results, and the broader significance of the DevOps standard.

Efficient Ops
Efficient Ops
Efficient Ops
How Top Chinese Insurers Achieved DevOps Maturity: Real‑World Case Studies

Overview

In the context of digital transformation, enterprises adopt DevOps to improve IT efficiency. The “DevOps Capability Maturity Model” led by the China Academy of Information and Communications Technology provides guidance, and leading insurance firms have used it to assess and enhance their IT capabilities.

Insurance Companies Assessed

The following three insurance companies have completed DevOps maturity assessments:

People’s Insurance Company of China (PICC)

China Life Property & Casualty Insurance

Taikang Insurance

PICC Distributed Core System

The project combines cloud, distributed, and micro‑service technologies with a three‑tier architecture (front‑end, middle‑end, back‑end). It builds a service‑center, micro‑services, and meta‑services to enable modular construction, redesigns underwriting, claims, sales, and service processes, and improves user experience.

Technically, it uses the proprietary PDF‑C distributed micro‑service framework, advanced development frameworks, and database technologies to ensure efficiency and stability under high concurrency.

Infrastructure relies on a private‑cloud and container platform, providing elastic scaling, multi‑active data centers, and 2,000 km cross‑region traffic diversion to ensure business continuity.

Taikang “Taikang Mall” System

The system is an evolution of a legacy platform that suffered from poor scalability, maintainability, and stability. Rapid business growth required a complete technical and process overhaul.

The team adopted a step‑by‑step stripping and replacement strategy, using business‑driven milestones to gradually migrate functionality while keeping the old code operational, completing the transformation over two years.

China Life Property & Casualty Agricultural Insurance Claims System

This next‑generation core system supports the full claims lifecycle for four agricultural insurance types, achieving intelligent, automated, and fine‑grained management.

Through a Level‑3 Continuous Delivery assessment, the project improved demand, development, testing, and deployment capabilities: 100 % unit‑test pass rate, 100 % API test coverage, 5‑day average delivery cycle, build time under 15 minutes, and over 90 % automated build success.

DevOps Capability Maturity Model

The model, jointly created by the China Academy of Information and Communications Technology, the Cloud Computing Open‑Source Alliance, leading internet companies, and major financial and telecom enterprises, is the first comprehensive DevOps standard in China and was accepted as an international standard by ITU‑T in July 2020.

The assessment framework covers agile management, continuous delivery, technical operations, application design, security and risk management, and system/tool evaluation.

Contact

China Academy of Information and Communications Technology – Liu Kaili (Phone: 156 5078 6171, Email: [email protected])

GreatOps Community – Dong Hui (Phone: 185 1511 5139, Email: [email protected])

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Case StudyOperationsDevOpsContinuous DeliveryMaturity ModelInsurance
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