How Zhejiang Commercial Bank Achieved Industry-Leading DevOps Maturity
Zhejiang Commercial Bank’s Financial Technology team discusses how their industry‑first DevOps continuous‑delivery platform earned a Level‑3 assessment from the China Academy of Information and Communications Technology, highlighting the standards, tools, metrics, challenges, and future plans that propelled their supply‑chain finance service platform to a leading position in digital transformation.
Large enterprises both domestically and abroad have proven that standardization and tool empowerment are key to success. The DevOps standards and a standards‑based continuous delivery pipeline can significantly improve quality, efficiency, and safety, enhancing market competitiveness.
On July 28, 2022, the China Academy of Information and Communications Technology (CAICT) announced the latest batch of DevOps continuous delivery assessment results.
Zhejiang Commercial Bank Co., Ltd. (referred to as “Zhejiang Commercial Bank”) participated with its Industry Chain Financial Service Platform project, which successfully passed the CAICT’s Level‑3 assessment of the "Research and Development Operations Integration (DevOps) Capability Maturity Model" for continuous delivery, indicating a leading domestic DevOps capability.
Assessment organization: China Academy of Information and Communications Technology
Result announced by: Mr. He Baohong, Director of the Cloud Computing and Big Data Research Institute, CAICT
-Q&A-
Q: Please introduce yourself, your company, and the project you evaluated.
Shen Bin: I am the Assistant General Manager of the Financial Technology Department at Zhejiang Commercial Bank, a national joint‑stock commercial bank with 288 branches across 21 provinces and Hong Kong. Our fintech division focuses on digital economy, inclusive finance, and digital society, driving innovation, agility, and openness. The Industry Chain Financial Service Platform addresses financing difficulties for SMEs by offering online financing, settlement, and fund management across the supply chain, using a standardized, modular design to accelerate product rollout.
Q: How do you feel about passing the Level‑3 continuous delivery assessment?
Shen Bin: We are delighted that the platform passed the Level‑3 assessment, marking a milestone for our DevOps capability and reinforcing our digital‑agile mindset.
Q: Why did your bank decide to join the DevOps standard assessment?
Shen Bin: The DevOps standard, led by CAICT, integrates the full lifecycle of development, testing, and operations. Since launching DevOps in 2021, we have built an agile R&D mechanism and see the assessment as a way to benchmark against industry best practices and improve digital management.
Q: What benefits has the assessment brought to your enterprise and team?
Shen Bin: Passing the assessment confirms our leading continuous delivery capability, enabling automation across the pipeline, improving delivery speed, quality, and reliability, and allowing faster market response.
Q: Which metrics demonstrate the project’s improvement?
Shen Bin: The assessment covered seven capability areas and 49 sub‑items, resulting in shorter delivery cycles, faster build times, higher code quality, increased test efficiency, and reduced production incidents.
Q: What are the technical highlights of the evaluated IT system?
Shen Bin: The platform leverages biometric identification, machine learning, blockchain, and IoT to provide comprehensive online financial services for the supply chain, integrating multiple services such as blockchain receivables, distribution, and order management.
Q: Was the assessment process smooth? What challenges did you face?
Shen Bin: While the overall process was smooth, we encountered low quality awareness and lack of transparency in development. We addressed these by establishing clear testing and code review standards, introducing automation tools, and linking work items, code, and artifacts for traceability.
Q: What is the biggest gain from this DevOps implementation and your next steps?
Shen Bin: The biggest gain is establishing a benchmark project that will guide broader DevOps adoption across the bank, standardizing and automating development processes, visualizing quality control, and delivering higher efficiency and quality.
Q: How do you view the future of DevOps?
Shen Bin: DevOps breaks down traditional team silos, enabling faster, higher‑quality iterations. We are exploring Kubernetes integration for automated container deployment and DevSecOps to embed security throughout the development lifecycle.
The "Research and Development Operations Integration (DevOps) Capability Maturity Model" series standards, led by CAICT with contributions from leading internet and financial enterprises, are the first comprehensive DevOps standards worldwide and have been adopted by many major firms.
For more information, contact CAICT (Liu Kaili) at 156 5078 6171 or [email protected].
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