Inside DeWu’s First Tech Salon: E‑commerce Backend Architecture, AI Customer Service, and Anti‑Spoofing Insights
The article recaps DeWu Technology's inaugural Hangzhou tech salon, highlighting speaker insights on e‑commerce backend service stability, intelligent customer‑service evolution, anti‑spoofing facial‑recognition technology, and a six‑module fulfillment platform architecture, while showcasing the team's rapid growth and future goals.
Event Overview
DeWu Technology held its first tech salon at the Hangzhou R&D center, gathering about 300 engineers and speakers from various domains such as backend, supply chain, customer service, algorithms, and front‑end.
Speaker 1 – Chen Simiao, CTO
Discussed the challenge of keeping e‑commerce backend services stable while the consumer‑facing side evolves rapidly. Emphasized the need for “unchanging foundations to handle changing demands”.
Speaker 2 – Xin Zengzhi, Supply‑Chain Platform Lead
Explained that e‑commerce is a fast‑changing ToC business, but backend services like supply chain and fulfillment must remain standardized. The goal is to balance agility with reliability.
Speaker 3 – Zhu Xuehao, Customer Service Tech Lead
Presented “The Path of Intelligent Customer Service”. Aimed to combine standardized service with personalization through smart scheduling, AI‑driven decision making, and user profiling. Outlined eight improvement goals: (1) single‑question resolution, (2) unified workbench, (3) >85% labor automation, (4) personalization alongside standardization, (5) full‑link digitization, (6) deeper data‑driven insights, (7) service elasticity, and (8) proactive risk control.
Speaker 4 – Yu Luyang, Visual Algorithm Lead
Introduced anti‑spoofing face detection technology, noting the massive scale of datasets—over 10 000 identities, 200 000 videos, and 50 000 000 images—covering news broadcast, open‑scene, and social‑video contexts.
Speaker 5 – Wu Yunliang, Fulfillment Team Lead
Described the fulfillment domain architecture split into six modules: (1) mid‑order service capability, (2) after‑sale service (order intake and operations), (3) control tower (identity, templates, orchestration, routing), (4) atomic capabilities (product verification, inventory lock), (5) decision engine, and (6) warehouse‑logistics coordination.
Conclusion
The salon showcased DeWu’s commitment to building a robust, intelligent, and scalable technical foundation for its e‑commerce platform, while also providing attendees with concrete architectural practices and future development directions.
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