What’s Fresh in the 2nd Edition of ‘The Way of IT Operations’?
The article reviews Li Peng’s 2018 second edition of “The Way of IT Operations,” highlighting its new blue cover, revised preface, and expanded chapters—including precise operations, service‑quality evaluation, and a DevOps overview—demonstrating how the book now offers comprehensive, practical guidance for modern IT operations professionals.
Background
Before 2015, there was no dedicated book for IT operations; the first one, “The Way of IT Operations” by Li Peng, was published in 2015 and became a seminal work for the field.
Second Edition Overview
The 2018 second edition expands and updates the original, offering a richer cover (blue instead of white) and additional publisher markings.
Preface Changes
The preface title was changed to “Recommended Preface” and now includes the author’s position and academic credentials.
Content Enhancements
The new edition adds substantial material, addressing gaps such as IT service quality.
Chapter 14 “Precise Operations Service” now includes three new sections: “Discovering the Value of Operations,” “Internet, Big Data and Precise Operations,” and “Precise Operations Tools: Risk Control Models.”
Chapter 17 “Quality of IT Operations Services” redefines service quality, proposes an evaluation model, and presents case studies covering planning, execution, and result assessment.
The final chapter “International Standards for IT Services” adds a DevOps special topic, noting that DevOps adoption can improve product development efficiency by about 20%.
Overall, the second edition fills the shortcomings of the first, delivering fresh concepts and practical guidance for current and aspiring IT operations professionals.
Efficient Ops
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