Meituan Technology Team

Dec 9, 2021 · Artificial Intelligence

Fine-Grained Aspect-Based Sentiment Analysis for Meituan's To‑Restaurant Business

To enhance decision‑making for users and quality monitoring for merchants, Meituan’s to‑restaurant platform implements fine‑grained aspect‑based sentiment analysis that extracts dish, attribute, opinion and polarity tuples from reviews, employing both a BERT‑CRF pipeline and a joint Dual‑MRC model which raise F1 scores from 0.61 to 0.68, and are deployed in dashboards and review‑management tools, with future work targeting efficiency and broader four‑tuple extraction.