Zhuanzhuan Tech
Aug 21, 2024 · Backend Development
Design and Implementation of a Real-Time Customer Service IM System
This article analyzes the challenges of real-time, reliability, and message ordering in a customer service instant messaging system and presents solutions such as WebSocket adoption, ACK-based reliability, heartbeat mechanisms, and a structured message protocol to ensure efficient and stable communication.
ACK mechanismBackend DevelopmentIM system
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