Data Bricklaying Diary

Oct 24, 2026 · Artificial Intelligence

Why AI Success Metrics Become Business Rework: Measuring Real Delivery in Agent Triage

This article argues that technical success metrics for AI agents (like API success rates) misrepresent business value, and proposes a framework for measuring actual delivery: define qualified outcomes per pre-agreed contracts, fix the task denominator, track human effort and rework across auto/collaborative/escalation paths, and feed verified operational feedback into knowledge, model, and regression improvements.