Alibaba Cloud Developer

Mar 19, 2018 · Artificial Intelligence

How Alibaba’s Smart Dialogue Platform Turns Search into AI‑Powered Conversations

This article details Alibaba’s Shenma Search intelligent dialogue system, covering its content taxonomy, platform architecture, TaskBot/QABot/ChatBot engines, knowledge‑graph infrastructure, production pipelines, and performance metrics that enable AI‑driven information services across devices like Tmall Genie.