Network Intelligence Research Center (NIRC)

May 22, 2023 · Artificial Intelligence

How Microsoft Leverages LLMs to Auto‑Generate Cloud Incident Root Causes and Fixes

Microsoft researchers fine‑tuned GPT‑3.x models with LoRA on over 40,000 cloud incident records, evaluated them with six NLP metrics and human interviews, and found that LLMs can generate root‑cause analyses and mitigation steps comparable to BERT models, especially for machine‑detected failures.