ALBERT | BestHub

HelloTech

Sep 13, 2023 · Artificial Intelligence

AI Platform‑Powered Automated Ticket Routing: Modeling Workflow, Feature Engineering, and Intent Recognition

The Haro AI platform automates customer‑service ticket routing by applying a four‑step pipeline—feature processing, model training, evaluation, and deployment—using BERT/ALBERT‑based intent recognition, configurable feature storage, AutoML or expert modes, and Faas‑style deployment, as demonstrated in the Universal Ticket System case study, dramatically improving accuracy and efficiency.

AI PlatformALBERTBERT

0 likes · 11 min read

AI Platform‑Powered Automated Ticket Routing: Modeling Workflow, Feature Engineering, and Intent Recognition

Tencent Cloud Developer

Mar 3, 2022 · Artificial Intelligence

Model Distillation for Query-Document Matching: Techniques and Optimizations

We applied knowledge distillation to a video query‑document BERT matcher, compressing the 12‑layer teacher into production‑ready 1‑layer ALBERT and tiny TextCNN students using combined soft, hard, and relevance losses plus AutoML‑tuned hyper‑parameters, achieving sub‑5 ms latency and up to 2.4% AUC improvement over the original model.

ALBERTAutoMLBERT

0 likes · 12 min read

Model Distillation for Query-Document Matching: Techniques and Optimizations