AliExpress Tech

Dec 12, 2025 · Artificial Intelligence

How AliExpress Created the First AI‑Powered Cross‑Border Voice NPS Agent

AliExpress built a Global Experience Platform that uses large‑model AI to ingest, clean, classify and diagnose multilingual user‑voice feedback at scale, achieving 99% classification accuracy, 90% issue‑resolution rate and significant reductions in alert load, database usage and CPU variance.