Fighter's World

Sep 22, 2024 · Artificial Intelligence

How Large-Model AI Transforms Smart Customer Service – Alibaba Cloud Insights

The talk outlines the evolution of intelligent customer service over three decades, explains how generative large-model AI like ChatGPT has raised service expectations, and presents Alibaba Cloud’s four-stage implementation—experience, efficiency, capability, and insight—through three concrete cases and a roadmap for SMEs to build their own smart service systems.