HelloTech
Sep 13, 2023 · Artificial Intelligence
AI Platform‑Powered Automated Ticket Routing: Modeling Workflow, Feature Engineering, and Intent Recognition
The Haro AI platform automates customer‑service ticket routing by applying a four‑step pipeline—feature processing, model training, evaluation, and deployment—using BERT/ALBERT‑based intent recognition, configurable feature storage, AutoML or expert modes, and Faas‑style deployment, as demonstrated in the Universal Ticket System case study, dramatically improving accuracy and efficiency.
AI PlatformALBERTBERT
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