This article analyzes the shortcomings of a button‑heavy rule‑expression editor for B2B customer‑service whitelists and proposes keyboard‑centric input, card‑based visual grouping, and drag‑and‑drop modularity to dramatically improve editing speed, readability, and maintenance efficiency.
This article explains what experience measurement is, why it matters for product teams, and outlines a five‑step framework—breaking down indicators, collecting data, diagnosing issues, optimizing designs, and continuously monitoring—to turn subjective user experience into concrete, science‑based metrics that drive product value.
This article details the three‑month redesign of the Car Dealer Connect (车商通) B2B platform, describing how multi‑dimensional metrics such as daily active users, usage time, Customer Effort Score (CES) and NPS were used to evaluate the shift from a tool‑centric product to a service‑oriented platform and the resulting business impact.
This case study details how the "CheShangTong" B2B car‑dealer product was transformed from a tool‑centric app into a service platform through business analysis, user research, problem discovery, and a five‑dimensional service upgrade, with results measured by CES surveys.
