Ctrip Technology
Nov 21, 2019 · Artificial Intelligence
Designing and Deploying an NLP Model for Airline Ticket Customer Service
This article describes the end‑to‑end development of a multi‑class NLP system for Ctrip airline ticket customer service, covering problem analysis, data preprocessing, sample balancing, model architecture (TextCNN and Bi‑GRU), training strategies, performance evaluation, and online customization to achieve high accuracy in intent recognition.
Bi-GRUNLPText Classification
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