Frontline Investigation

Jun 22, 2026 · Industry Insights

RPA Isn't Obsolete: AI Agents Redefine Process Automation Responsibility Boundaries

The article argues that RPA remains relevant as AI agents emerge, but responsibility boundaries in process automation must be redesigned—combining RPA for stable execution, workflows for state tracking, agents for unstructured reasoning, and humans for critical approvals—to ensure accountability, auditability, and controlled execution in serious business contexts.