Huawei Cloud Developer Alliance

Apr 24, 2018 · Operations

How Huawei IPCC Turned PiggyBank Network’s Contact Center into an All‑Media Employee Hub

This case study details how Huawei’s IP Contact Center (IPCC) platform enabled Shenzhen‑based StarNet Communications to build a unified, all‑media, multi‑channel employee work platform for PiggyBank Network, highlighting the transformation of traditional call centers, integration of diverse channels, intelligent routing, SDK‑driven services, and the resulting operational benefits.