Airbnb Technology Team
Nov 3, 2022 · Artificial Intelligence
T-LEAF: A Taxonomy Learning and Evaluation Framework for Airbnb Community Support Classification System
The T‑LEAF framework introduces quantitative metrics for coverage, usefulness, and consistency to iteratively develop Airbnb’s unified Contact‑Reason taxonomy, enabling faster feedback loops, reducing “Other” classifications, and improving both human annotation agreement and machine‑learning prediction accuracy in production.
AirbnbEvaluation FrameworkMachine Learning
0 likes · 14 min read