Airbnb Technology Team

Nov 3, 2022 · Artificial Intelligence

T-LEAF: A Taxonomy Learning and Evaluation Framework for Airbnb Community Support Classification System

The T‑LEAF framework introduces quantitative metrics for coverage, usefulness, and consistency to iteratively develop Airbnb’s unified Contact‑Reason taxonomy, enabling faster feedback loops, reducing “Other” classifications, and improving both human annotation agreement and machine‑learning prediction accuracy in production.