Didi Tech

Jun 4, 2026 · Artificial Intelligence

Designing a Multi‑Language, Multi‑Business LLM‑Powered Customer Service QA System

Didi's International Business Group built an LLM‑driven quality‑inspection platform for Spanish and Portuguese support across ride‑hailing, food delivery, and finance, using three pipelines—intent verification, compliance assessment, and VOC trend analysis—that boosted intent accuracy to 86%, compliance accuracy above 90%, and cut manual reporting time from hours to minutes.