Risk Control and Operations for Existing Loan Customers

This article examines how financial institutions can manage risk and improve operations for existing loan customers by analyzing customer flow during the pandemic, policy impacts, rapid deterioration patterns, and by applying advanced models such as LSTM, survival analysis, and B‑card strategies to enable timely risk detection and targeted cross‑selling.

LSTMbehavior modelingcustomer operations

0 likes · 19 min read

Risk Control and Operations for Existing Loan Customers

Youzan Coder

Jul 5, 2019 · Industry Insights

How Youzan Unified Its Customer Operations Platform: From Silos to a Scalable Architecture

This article analyzes Youzan's transition from fragmented, silo‑based customer‑operation services to a unified, component‑driven platform, detailing the early challenges, the strategic integration decisions, the technical architecture, and future directions for scalable business operations.

MicroservicesPlatform IntegrationSystem Architecture

0 likes · 13 min read

How Youzan Unified Its Customer Operations Platform: From Silos to a Scalable Architecture