Tagged articles

Customer Support

5 articles · Page 1 of 1

Mar 22, 2026 · Industry Insights

Which Self‑Hosted Helpdesk Fits Your Team? A Full Feature Comparison

This article provides a systematic comparison of seven open‑source, self‑hosted helpdesk solutions—Zammad, FreeScout, LibreDesk, osTicket, OTOBO, MantisBT, and GlitchTip—evaluating them on functionality, deployment complexity, resource usage, community activity, migration paths, and extensibility to help you choose the best tool for different team sizes and use cases.

ComparisonCustomer SupportITIL

0 likes · 16 min read

Which Self‑Hosted Helpdesk Fits Your Team? A Full Feature Comparison

Amazon Cloud Developers

Oct 15, 2025 · Artificial Intelligence

From PoC to Production: Build a Full‑Featured Customer Support Agent with Amazon Bedrock AgentCore

This article walks through turning a simple proof‑of‑concept customer‑support AI agent into a production‑ready system by leveraging Amazon Bedrock AgentCore services—Memory, Gateway, Identity, Observability, and Runtime—while requiring only minimal code changes and no months of custom infrastructure work.

AI AgentAgentCoreAmazon Bedrock

0 likes · 30 min read

From PoC to Production: Build a Full‑Featured Customer Support Agent with Amazon Bedrock AgentCore

21CTO

Apr 28, 2024 · Artificial Intelligence

5 Transformative Business Use Cases for Conversational AI

This article explores how conversational AI, powered by large language models, is reshaping enterprise operations across five key scenarios—from customer support assistants and AI‑driven data interfaces to HR bots, unstructured data processing, and multi‑agent digital assistants—highlighting benefits, implementation considerations, and privacy challenges.

Conversational AICustomer SupportData Integration

0 likes · 13 min read

5 Transformative Business Use Cases for Conversational AI

Airbnb Technology Team

May 23, 2023 · Artificial Intelligence

Applying Text Generation Models to Scalable Customer Support at Airbnb

Airbnb replaced its XLM‑RoBERTa ranking with an MT5 encoder‑decoder for content recommendation, built a real‑time generative assistant for reply suggestions and intent detection, and deployed a T5‑based paraphrase chatbot, showing that large‑scale pre‑trained transformers improve relevance, agent efficiency, and user satisfaction.

AIAirbnbCustomer Support

0 likes · 12 min read

Applying Text Generation Models to Scalable Customer Support at Airbnb

DataFunTalk

Sep 2, 2021 · Artificial Intelligence

Meituan Intelligent Customer Service: Technical Practices and Core Technologies

This article presents Meituan's intelligent customer service practice, covering background, six core AI capabilities such as problem recommendation, understanding, dialogue management, answer supply, script recommendation, and conversation summarization, as well as the Moses dialogue platform and future research directions.

AICustomer SupportDialogue Systems

0 likes · 22 min read

Meituan Intelligent Customer Service: Technical Practices and Core Technologies