DataFunSummit

Nov 5, 2025 · Artificial Intelligence

How Alibaba’s Aivis Agent Is Transforming Cloud Customer Support

This article explores Alibaba Cloud’s digital employee Aivis, detailing why it was created, its multi‑layer architecture, core modules, agent‑driven reasoning, data processing, model training, autonomous workflow, trust‑building measures, and the collaborative human‑machine loop that boosts service efficiency.