Tagged articles

customer support automation

2 articles · Page 1 of 1
PMTalk Product Manager Community
PMTalk Product Manager Community
May 30, 2026 · Product Management

5 Skills to Double an AI Product Manager’s Efficiency

The article explains why AI product managers must focus on turning AI into problem‑solving products rather than reciting jargon, outlines three development stages—from basic language understanding to retrieval‑augmented generation and autonomous agents—and shares a real‑world customer‑support case that achieved over 80% automation and a 45% boost in efficiency.

AI AgentsAI product managementPrompt Engineering
0 likes · 8 min read
5 Skills to Double an AI Product Manager’s Efficiency
DataFunSummit
DataFunSummit
Nov 5, 2025 · Artificial Intelligence

How Alibaba’s Aivis Agent Is Transforming Cloud Customer Support

This article explores Alibaba Cloud’s digital employee Aivis, detailing why it was created, its multi‑layer architecture, core modules, agent‑driven reasoning, data processing, model training, autonomous workflow, trust‑building measures, and the collaborative human‑machine loop that boosts service efficiency.

Cloud ServicesKnowledge GraphPrompt Engineering
0 likes · 18 min read
How Alibaba’s Aivis Agent Is Transforming Cloud Customer Support