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DataFunTalk
DataFunTalk
May 17, 2020 · Artificial Intelligence

Improving Text Representation and Clustering for Small‑Sample Scenarios in 58 Second‑Hand Car Intelligent Customer Service

This article presents a study on enhancing text representation and clustering in a small‑sample setting for 58's second‑hand car intelligent customer service by introducing a Bi‑LSTM based pre‑training language model and an improved Deep Embedded Clustering (DEC) algorithm, demonstrating significant gains in accuracy, silhouette score, and answer‑rate through extensive experiments.

AIBi-LSTMDEC
0 likes · 16 min read
Improving Text Representation and Clustering for Small‑Sample Scenarios in 58 Second‑Hand Car Intelligent Customer Service
58 Tech
58 Tech
May 15, 2020 · Artificial Intelligence

Improving Text Representation and Clustering for Small‑Sample Scenarios in 58.com Used‑Car Customer Service with a Bi‑LSTM Pre‑trained Language Model and Deep Clustering

This article presents a study on enhancing text representation and clustering purity in the small‑sample 58.com used‑car customer‑service scenario by introducing a Bi‑LSTM based pre‑trained language model and an improved Deep Embedded Clustering (DEC) algorithm, demonstrating significant gains in accuracy, silhouette score, and answer‑rate.

Bi-LSTMDECcustomer service
0 likes · 16 min read
Improving Text Representation and Clustering for Small‑Sample Scenarios in 58.com Used‑Car Customer Service with a Bi‑LSTM Pre‑trained Language Model and Deep Clustering