网易UEDC

Dec 8, 2020 · Product Management

Designing Elder‑Friendly Mobile Banking Apps: Key Principles and Research Insights

This article analyzes the recent cash‑payment refusal incident involving senior citizens, presents the Chinese government's response, and shares in‑depth research on elderly users' challenges and expectations with mobile banking, culminating in four actionable design principles to improve accessibility, control, security, and boundary awareness.