emotion analysis

DataFunTalk

Jun 1, 2020 · Artificial Intelligence

Emotion Analysis Techniques in Alibaba's Intelligent Customer Service System

This article presents a comprehensive overview of emotion analysis technologies employed in Alibaba's intelligent customer service platform, detailing models for user emotion detection, emotional response generation, service quality inspection, satisfaction prediction, and intelligent human‑agent handoff, along with experimental results and future research directions.

AI modelsIntelligent Customer ServiceNatural Language Processing

0 likes · 40 min read

Emotion Analysis Techniques in Alibaba's Intelligent Customer Service System

JD Tech

Jan 16, 2019 · Artificial Intelligence

Technical Deep Dive of JD’s Intelligent Customer Service 2.0: AI‑Driven Intent Recognition, Emotion Analysis, and Smart Scheduling

This article presents a comprehensive technical analysis of JD’s Intelligent Customer Service 2.0, detailing AI‑based intent recognition with the ABSQ framework, hierarchical attention networks, emotion analysis via CNN, speech navigation using ASR/NLP, and machine‑learning‑driven smart dispatch that together boost accuracy and user experience.

AIMachine LearningSmart Scheduling

0 likes · 10 min read

Technical Deep Dive of JD’s Intelligent Customer Service 2.0: AI‑Driven Intent Recognition, Emotion Analysis, and Smart Scheduling