Tencent Technical Engineering

Sep 23, 2026 · Operations

How an AI Agent Cuts Error Code Triage from Hours to Minutes: Three Practices

This article details how an AI Agent on an orchestration platform automates error code root cause analysis by integrating knowledge bases, code graphs, observability data, and code hosting platforms, achieving 88% consistency with human annotations and zero hard conflicts across 50 test cases through a five-step investigation workflow, dual-path JSON parsing, and regression-tested prompt optimization.