58UXD

Jul 21, 2020 · Product Management

How Service Design Transformed a Home‑Cleaning Platform’s Quality and Revenue

This case study details how a systematic service‑design approach—covering team alignment, stakeholder mapping, persona creation, expectation mapping, service‑blueprint analysis, and co‑creation workshops—identified key pain points and drove improvements in service quality, conversion, order value, and overall revenue for a home‑cleaning service.