Experience Management

DataFunTalk

Jul 13, 2021 · Artificial Intelligence

NLP‑Driven Scenario Tagging and Experience Management Platform for Douyin App

This article describes how Douyin built an AI‑powered feedback management platform that uses NLP to automatically tag and cluster user comments, maps them to business scenarios, defines quantitative experience metrics, and creates a closed‑loop system for rapid problem discovery and product improvement.