ZhongAn Tech Team

Sep 4, 2023 · Artificial Intelligence

Embedding Technology for FAQ Retrieval: Cases, Evaluation Metrics, and Model Comparison

This article introduces the evolution of embedding techniques, presents real‑world case studies of embedding‑based FAQ retrieval, explains evaluation metrics such as Recall and MRR, and compares the performance of a proprietary ZhongAn embedding model with OpenAI and Sentence‑BERT models on Chinese FAQ datasets.