Alipay Experience Technology

Feb 7, 2022 · Product Management

How Alipay’s Field Sales Team Builds Trust and Boosts Efficiency Through Design

This article explores Alipay’s field‑sales ("di‑tui") design story, detailing how trust is established with merchants, how tools are crafted for field agents to be more usable, and how visual management connects supervisors with on‑ground staff, all backed by real‑world case studies and screenshots.