Alibaba Cloud Developer

Jun 27, 2019 · Artificial Intelligence

Generating Personalized E‑commerce Review Replies with Product Information

This paper presents a sequence‑to‑sequence model that fuses product‑detail tables with customer comments, using gated multimodal attention, copy mechanisms and reinforcement learning to automatically produce high‑quality, context‑aware replies for e‑commerce platforms, and validates the approach with extensive experiments on a large Taobao dataset.