Huolala Tech

Sep 24, 2025 · Artificial Intelligence

How CID-GraphRAG Boosts Multi‑Turn AI Customer Service with Dual‑Layer Retrieval

The article introduces CID-GraphRAG, a novel framework that combines intent‑driven graphs with semantic similarity search to improve multi‑turn intelligent customer service, detailing its architecture, dual‑layer retrieval mechanism, evaluation against baseline models, and future research directions.