hotline

DeWu Technology

Jul 4, 2022 · Frontend Development

DeWu Customer Service Hotline: Architecture, Features, and Technical Implementation

DeWu’s new 400‑number customer service hotline augments its IM chat with a call‑handling console, using the Helly SDK, module‑federated components, finance‑data iframes, and IVR verification that cuts average call time by 12.5 seconds, while a state store improves performance, delivering 6.2 % of traffic as verified calls and paving the way for an upgraded telephony SDK, expanded self‑service IVR, more data panels, and configurable routing rules.