Alibaba Cloud Developer
Alibaba Cloud Developer
Mar 16, 2026 · Artificial Intelligence

HeartBench: Building the First Chinese AI Humanization Benchmark

This article details the creation of HeartBench, a Chinese benchmark for evaluating large language models' emotional and social intelligence, describing its background, design principles, data pipeline, evaluation methods, multi‑stage versioning, blind‑test validation, and lessons for building transferable AI assessment frameworks.

AI benchmarkEmotion AIHumanization
0 likes · 25 min read
HeartBench: Building the First Chinese AI Humanization Benchmark
Huolala Tech
Huolala Tech
Sep 10, 2025 · Artificial Intelligence

How AI Voice Humanization Cuts Call‑Center Costs: ASR, Smart Interrupt & TTS Deep Dive

This article examines how AI‑driven voice humanization—covering advanced ASR, intelligent interruption, and expressive TTS—addresses high labor costs, efficiency bottlenecks, and inconsistent service quality in inbound and outbound call‑center operations, presenting technical evaluations, optimization strategies, and future research directions.

AI voiceASRCustomer Service
0 likes · 13 min read
How AI Voice Humanization Cuts Call‑Center Costs: ASR, Smart Interrupt & TTS Deep Dive