Intent Understanding

DataFunTalk

May 31, 2019 · Artificial Intelligence

Intelligent Customer Service at Meituan: Dialogue Framework, Intent Understanding, Knowledge Discovery, and Emotion Recognition

Meituan's intelligent customer service leverages a dialogue interaction framework with machine‑learning‑driven intent mining, understanding, emotion detection, dialogue management, knowledge discovery, and multi‑task learning to handle both simple QA and complex multi‑turn tasks across its diverse service ecosystem.