Ctrip Technology

Dec 9, 2016 · Operations

Design and Implementation of Ctrip Call Center's Active‑Active Architecture and Unified Login

The article details Ctrip's call‑center architecture evolution, describing the multi‑layer active‑active design, public access, application and client layers, unified login mechanisms, operational challenges, disaster‑recovery drills, and future plans for software‑only and mobile agents, illustrating practical SRE principles in a large‑scale telephony system.