21CTO

Nov 2, 2015 · R&D Management

How JD.com Manages 75,000 Employees: The 4 Key HR Frameworks

JD.com’s management philosophy, based on Liu Qiangdong’s view that team quality determines success, is explained through four core HR frameworks—Capability‑Values matrix, ABC authority hierarchy, 8‑12‑20 staffing ratios, and the 2N rule—detailing how the company selects, evaluates, and retains its 75,000‑plus workforce.