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Jun 13, 2022 · Operations

How We Built a Mini‑Program Observability Platform to Slash Incident Resolution Time

After a three‑day, ten‑person investigation into a mini‑program image‑upload failure, we designed and implemented an end‑to‑end observability platform using MDD and SRE principles, defining SLI/SLO, instrumenting client, network, gateway and backend layers, and visualizing metrics with Grafana, ClickHouse and Prometheus.