Overview of Haro Intelligent Customer Service: Algorithms, Challenges, and AI Solutions
Haro’s intelligent customer service combines a smart FAQ recommender and a conversational chatbot that leverages matching‑based intent recognition, large‑scale domain pre‑training, metric‑learning for new intents, and fine‑tuned generative LLMs, achieving 82 % top‑1 accuracy while reducing human workload and outlining future API‑orchestrated, multimodal AI enhancements.